Technical Assistance

AIRA offers a variety of technical assistance resources as well as specialized technical support.

Peer Support and Specialized Technical Assistance

AIRA offers technical assistance to our members. Submit a request using the Technical Assistance Request Form, and a team member will contact you and connect you with a peer and/or subject matter expert. You can also submit a request for technical assistance by sending an email to

Technical Online Training Videos

AIRA offers short, concise training videos on several technical aspects of the IIS. Check back here often for new videos designed for different user levels - from the basic user to the technical user.


AIRA hosts webinars about important topics in the IIS community. All past webinars are available in the Resource Repository.

  • Educational webinars: The Education Steering Committee hosts several webinars each year about hot topics in the IIS community. These webinars are announced in emails from AIRA and are posted on AIRA’s calendar.
  • Discovery Sessions: AIRA offers monthly Discovery Session webinars which review topic areas relevant for all IIS managers but specifically target new IIS managers, staff, and those new to the IIS community. Discovery Sessions are typically held on the fourth Monday of the month from 4:00 to 5:00 p.m. ET.

Frequently Asked Questions

  • HL7 FAQ (December 2016): Topics include content of the September 2016 FAQ plus new guidance (highlighted in red) on patient protection, partial administrations, and how to message immunities and free-text comments.
  • Query Responses and Patient Protection (August 2016)

Check back here often for updated frequently asked technical assistance questions.

HL7 Immunization User Group

The HL7 Immunization User Group supports IIS and EHR implementers as they work to create and maintain immunization interfaces. The group provides education and training on how to implement and use HL7 immunization messages. For information on how to get involved, please visit the HL7 Immunization User Group webpage.